FAQs

Hallmarking

Elande Jewellery is registered with London assay office. The dealers notice gives information as to what needs to be hallmarked and what is exempt. Items above the weight restrictions will be hallmarked.

Delivery

Most items are made to order so time for delivery will depend on the item being made. I will keep you informed through the whole process so that you know which stage of the creation process I am at.

If an item is in stock I will aim to send this out within 2 working days.

Delivery is 2nd class Royal Mail. If you need your item more quickly please let me know and we can discuss options.

Returns

Unfortunately I am unable to accept returns on all earrings, due to hygiene reasons. Bespoke orders are also no return as these will have been made to your specifications.

All other items can be returned, at your cost, for a full refund. Returns must be sent back in the same packaging, unused and in the same condition they arrived in.

In the unlikely event that your items has arrived broken, please contact to discuss.